TECO is committed to the security and integrity of its connected products, including smart televisions and Wi‑Fi enabled equipment and appliances. Here you can read our disclosure policy, report a security issue, and download Statements of Compliance.
As more appliances connect to the internet, protecting them matters as much as the comfort they deliver. We encourage customers, partners and security researchers to disclose potential vulnerabilities, and we maintain a clear procedure for reviewing reports and resolving them in line with current legislative requirements and best security practice.
Your identity and contact details are protected under Australian Privacy Laws and are never shared without your express permission.
We confirm receipt of every report and keep you informed with regular status updates until it is resolved.
How we receive, assess, remediate and disclose reported security issues and what we ask of researchers.
Read the policy
Found a potential security issue in a TECO product? Send the details securely to our cybersecurity team.
Open the reporting form
Download Statements of Compliance for TECO Wi-Fi connected appliances and product series.
View documents
When a vulnerability is reported, our response team follows a defined path from acknowledgement through to remediation.
1
We confirm receipt within 7 business days and may request further information to help us investigate.
2
Our team analyses the severity of the report and implements corrective actions to reduce consumer risk in a timely manner.
3
You receive regular status updates and are notified once the remediation process has been completed.
Report it as soon as possible. You can use our online form or email our cybersecurity team directly at cyber.security@teco.com.au
